Service Advisor

DCH Subaru of Thousand Oaks; Triunfo Corner (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Job summary

DCH Subaru of Thousand Oaks is seeking an experienced Service Advisor to be the primary contact for Subaru service customers. You will schedule appointments, prepare repair orders, and clearly communicate maintenance options to customers.

You will coordinate with technicians, keep clients informed during repairs, and contribute to sales, CSI, and customer satisfaction goals in a fast-paced dealership environment.

Qualifications

• 1+ years of prior dealership Service Advisor experience.
• Sales and upselling abilities while maintaining customer trust.
• Proficiency with dealership software and repair order management.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Be the primary contact for Subaru service customers, delivering an exceptional experience.
• Schedule appointments and prepare repair orders.
• Communicate maintenance recommendations and repair options.
• Coordinate with technicians and keep customers informed throughout the repair process.
• Help achieve departmental sales, CSI, and customer satisfaction goals.

Skills

Customer service

Sales abilities

Communication

Upselling

Education

High School Diploma or equivalent

Tools

Dealership software

Repair order management

Job description

Dealership:L0363 DCH Subaru of Thousand OaksDCH Subaru of Thousand OaksNow Hiring- Service AdvisorsPay: $64,500.00 - $161,800.00 annuallySign-on Bonus: Available for you.Schedule: 5-day work week: Tues–Sat and Days Off: Sunday & MondayDepartment Hours: Mon-Fri: 7AM – 6PM, Sat: 8AM – 5PM and Sun: ClosedWhy Join Our Team?Join an established Subaru dealership with a loyal customer base.Partner with a supportive leadership team that values collaboration and employee development.Enjoy a modern service facility with experienced technicians and efficient workflows.Build your career with one of the largest automotive retailers in North America, offering excellent opportunities for advancement.Earn competitive compensation with a performance-driven pay structure.What You'll DoBe the primary contact for Subaru service customers, delivering an customer experience.Schedule appointments and prepare repair orders.Communicate maintenance recommendations and repair options.Coordinate with technicians and keep customers informed throughout the repair process.Help achieve departmental sales, CSI, and customer satisfaction goalsWhat You'll BringWe require 1+ years of prior dealership Service Advisor experience.We prefer Subaru Advisor experience but its not required.Sales and upselling abilities while maintaining customer trust.Proficiency with dealership software and repair order management.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsThe annual California pay range for this position is $64,500.00 - $161,800.00. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which Individual Sales, Individual Gross Profit, and Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.