Experienced Service Advisor

Pohanka Hyundai of Salisbury; Salisbury (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

Pohanka Hyundai of Salisbury is seeking an experienced Service Advisor to enhance customer satisfaction and deliver a positive automotive experience. Join a distinguished team that values integrity and collaboration, providing you with growth opportunities and competitive compensation in a supportive environment.

Benefits

Competitive Compensation based on experience

Medical, Dental

401K with Company Contribution

Paid Vacation

Bonus Programs

Vehicle Purchase Programs

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor or similar role.
• Excellent communication skills and high energy level.

Responsibilities

• Greet customers and obtain vehicle information.
• Provide accurate cost estimates and monitor vehicle progress.
• Explain completed work and charges to customers.

Skills

Customer Satisfaction

Communication

Positive Attitude

Integrity

Energy Level

Job description

SUMMARY

Pohanka Hyundai of Salisbury is hiring an experienced Service Advisor to join our team. We provide an excellent working environment and a temperature-controlled shop. If you are an outgoing individual passionate about automotive and delivering a positive customer experience, we want to talk to you!

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage, and history of the vehicle
• Prepare a complete and accurate estimate of the cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

WE OFFER:

• 10 am - 7pm schedule
• Competitive Compensation based on experience and knowledge
• Medical, Dental
• Life and Disability
• 401K with Company Contribution
• Paid Vacation
• Paid Personal Leave
• Paid Holidays
• Bonus Programs
• Vehicle Purchase Programs

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant
• Excellent communication skills
• Positive and personality
• Above-average energy level
• Personal and professional integrity

WHY WORK HERE:

• Time Magazine National Quality Dealer Award Winner
• The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
• Distinguished Service Citation from the Automotive Hall of Fame
• Winner of Coastal Style's "Best of" Awards for the past 20+ years
• Winner ofMetropolitan's "Best of the Eastern Shore" Awards for the past 25+ years

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Pohanka of Salisbury has been on the Eastern Shore for over 20 years, starting their first dealership in Salisbury in 1999. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers with a variety of easy ways to meet their needs.

At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!