Experienced Service Advisor

Dutch Miller Kia of Charlotte; Charlotte (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a leading automotive dealership as a Service Advisor in Charlotte, where you'll provide exceptional customer service while overseeing vehicle maintenance and repair processes. We're committed to your success with comprehensive training and a supportive environment focused on teamwork and excellence.

Benefits

Health, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Short and Long Term Disability

Paid training

Long-term job security

Growth opportunities

Qualifications

• Strong communication and customer service skills are essential.
• Previous experience in an automotive service advisory role preferred.

Responsibilities

• Interact with customers to understand their vehicle service needs.
• Provide accurate estimates for repairs and maintenance.
• Maintain detailed records of customer interactions and service history.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Education

High school diploma or equivalent

Job description

Come work for the best! If you are interested in a career in the automotive business, we welcome you to apply today to join our family at Dutch Miller Automotive. We are committed to providing an extraordinary automotive experience to all our clients. At Dutch Miller, we set each member up for success through comprehensive, highly-specialized training, including on-the-job training and ongoing personal development.

Description of the role:

The Service Advisor at Dutch Miller Kia of Charlotte plays a crucial role in providing exceptional customer service, ensuring customer satisfaction, and overseeing the maintenance and repair process of vehicles.

Responsibilities:

• Interact with customers to understand their vehicle service needs
• Provide accurate estimates for repairs and maintenance
• Communicate effectively with the service team and customers
• Ensure timely completion of service and repairs
• Maintain detailed records of customer interactions and service history

Requirements:

• Previous experience in an automotive service advisory role preferred
• Strong communication and customer service skills
• Knowledge of vehicle repair and maintenance processes
• Ability to work in a fast-paced environment
• High school diploma or equivalent

Benefits:

• Competitive compensation from $45,000 to $70,000 annually
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays

About the Company:

Dutch Miller Kia of Charlotte is a leading automotive dealership committed to exceptional service and quality vehicles. We focus on customer satisfaction and employee development, valuing teamwork and excellence.

Additional Benefits:

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Short and Long Term Disability
• Growth opportunities
• Paid training
• Long-term job security

Additional Responsibilities:

• Oversee service orders and flow of the Drive Lane, ensuring prompt, courteous, and effective service.
• Take ownership of the customer experience, leaving a positive impression.
• Provide concierge support for owner inquiries, via phone or in person.
• Ensure technicians' time is efficiently sold to service customers.
• Distribute work efficiently among technicians.
• Answer technical questions regarding vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above standards.
• Oversee warranty claims administration and supervise the service department.
• Reinforce company policies and standards, ensuring legal compliance.
• Maintain good relationships with the factory and foster positive employee relations.

Qualifications:

• Organized and friendly personality
• Ability to manage others
• Strong time management skills
• Excellent communication skills
• Professional appearance
• Proven service and sales success
• Positive customer satisfaction record
• Team-oriented and self-motivated
• Ability to work independently
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or other protected characteristics.