Experienced Service Advisor

Pohanka Ford of Salisbury; Salisbury (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Pohanka Ford of Salisbury is seeking an experienced Service Lane Manager passionate about customer service. The role involves overseeing customer interactions, estimating repair costs, and ensuring customer satisfaction in a dynamic automotive environment. Join a team recognized for its excellence in service and customer care.

Benefits

Medical, Dental

Life and Disability

401K with Company Contribution

Paid Vacation

Paid Personal Leave

Paid Holidays

Bonus Programs

Vehicle Purchase Programs

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant.
• Excellent communication skills.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Prepare estimates of costs for labor and parts.
• Monitor vehicle progress and update customers frequently.

Skills

Customer Satisfaction

Communication

Positive Personality

Energy Level

Integrity

Job description

SUMMARY

Pohanka Ford of Salisbury is hiring an experienced Service Lane Manager to join our team! If you are an outgoing individual with experience working in automotive and a passion for delivering a unique and positive customer experience, we want to talk to you!

UP TO a $7,000 signing bonus, based on experience

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of the vehicle
• Prepare a complete and accurate estimate of the cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant
• Excellent communication skills
• Positive personality
• Above-average energy level
• Personal and professional integrity

WE OFFER:

• Medical, Dental
• Life and Disability
• 401K with Company Contribution
• Paid Vacation
• Paid Personal Leave
• Paid Holidays
• Bonus Programs
• Vehicle Purchase Programs

WHY WORK HERE:

• Time Magazine National Quality Dealer Award Winner
• The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
• Distinguished Service Citation from the Automotive Hall of Fame
• Winner of Coastal Style's "Best of" Awards for the past 20+ years
• Winner of Metropolitan's "Best of the Eastern Shore" Awards for the past 25+ years

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Pohanka of Salisbury has been on the Eastern Shore for over 20 years, starting their first dealership in Salisbury in 1999. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers with a variety of easy ways to meet their needs.

At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!