Experienced Service Advisor

Dutch Miller Kia; Charlotte (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

Dutch Miller Kia of Charlotte is seeking a dedicated Service Advisor to join their team. In this role, you will ensure exceptional customer service while managing vehicle maintenance and repairs. Ideal candidates will possess strong communication skills and a solid understanding of automotive services. Join a leading dealership committed to employee development and customer satisfaction.

Benefits

Health, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Qualifications

• Strong communication and customer service skills are essential.
• Ability to manage a fast-paced environment.
• Clean driving record and valid driver’s license required.

Responsibilities

• Interact with customers to understand their vehicle service needs.
• Provide accurate estimates for repairs and maintenance.
• Ensure timely completion of services and repairs.

Skills

Communication

Customer Service

Time Management

Education

High school diploma or equivalent

Job description

Come work for the best! If you are interested in a career in the automotive business, we welcome you to apply today to join our family at Dutch Miller Automotive. We aim to provide an extraordinary automotive experience to all our clients. At Dutch Miller, we support your success with comprehensive, highly-specialized training, including on-the-job training and ongoing personal development.

Description of the role:

The Service Advisor at Dutch Miller Kia of Charlotte plays a crucial role in delivering exceptional customer service and ensuring customer satisfaction while managing vehicle maintenance and repairs.

Responsibilities:

• Interact with customers to understand their vehicle service needs
• Provide accurate estimates for repairs and maintenance
• Communicate effectively with the service team and customers
• Ensure timely completion of services and repairs
• Maintain detailed records of customer interactions and service history

Requirements:

• Previous experience in an automotive service advisory role preferred
• Strong communication and customer service skills
• Knowledge of vehicle repair and maintenance processes
• Ability to work in a fast-paced environment
• High school diploma or equivalent

Benefits:

• Competitive compensation from $45,000 to $70,000
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays

About the Company:

Dutch Miller Kia of Charlotte is a leading automotive dealership committed to providing exceptional service and quality vehicles. We value teamwork and excellence, focusing on customer satisfaction and employee development.

Additional Responsibilities:

• Oversee service orders and flow of the Drive Lane, ensuring prompt, courteous service
• Take ownership of the customer experience, ensuring positive impressions
• Provide support for owner inquiries via phone or in person
• Manage technicians' schedules and work distribution
• Answer technical questions about vehicle issues, warranties, and repairs
• Maintain Customer Success Index at or above standards
• Oversee warranty claims and supervise the service department
• Ensure compliance with company policies and applicable laws
• Foster positive relationships with factories and employees

Qualifications:

• Organized and friendly personality
• Ability to manage others effectively
• Excellent time management skills
• Strong communication skills
• Professional appearance
• Proven service and sales success
• Positive customer satisfaction record
• Team-oriented and self-motivated
• Ability to work independently
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity/expression, or any other protected characteristic.