Call Center Advisor - Service & Support Role

Freddie Mac; Charlotte (NC); Remote; USD 35,000 - 50,000; Full time

Job summary

Freddie Mac is seeking a Call Center Advisor to assist customers remotely. This role offers flexible schedules, paid training, and career advancement opportunities. Key responsibilities include answering calls, resolving inquiries, and delivering exceptional service. Ideal candidates will have strong communication skills and a commitment to customer care.

Benefits

Remote position

Paid training

Flexible schedule options

Paid time off

Telehealth benefits

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding specific states).

Responsibilities

• Answer inbound calls and assist customers with questions or issues.
• Use tools to document and resolve customer needs accurately.
• Participate in required certification courses for client assignments.

Skills

Strong communication

Active listening

Education

High school diploma or GED

Job description

Call Center Advisor - Service & Support Role

Employer Industry: Customer Service and Call Center Support

Why consider this job opportunity:
- Remote position, allowing for a flexible work environment
- Paid training provided after client certification
- Flexible schedule options to suit work-life balance
- Career advancement opportunities within the organization
- Paid time off for personal needs
- Access to telehealth benefits for employee health and wellness

What to Expect (Job Responsibilities):
- Answer inbound calls and assist customers with questions, concerns, or product/service issues
- Use provided tools to document and resolve customer needs accurately
- Follow established protocols for communication and case handling
- Participate in required certification courses to qualify for client assignments
- Deliver service in a professional and brand-aligned manner

What is Required (Qualifications):
- High school diploma or GED required
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
- Strong communication and active listening skills

How to Stand Out (Preferred Qualifications):
- Prior customer service or call center experience is a plus
- Spanish language skills are a bonus

#CustomerService #RemoteWork #CareerOpportunity #FlexibleSchedule #PaidTraining

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