Experienced Service Advisor

Dutchmillerclt; Charlotte (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a leading automotive dealership as a Service Advisor in Charlotte. You'll play a vital role in enhancing customer satisfaction, oversee vehicle maintenance, and provide top-notch service to clients. Comprehensive training and growth opportunities are offered, along with competitive compensation including benefits like health insurance and a 401(k).

Benefits

Health, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Growth opportunities

Paid training

Long-term job security

Qualifications

• Previous experience in automotive service advisory preferred.
• Strong communication and customer service skills required.
• Knowledge of vehicle repair and maintenance processes necessary.

Responsibilities

• Interact with customers to understand vehicle service needs.
• Provide accurate estimates for repairs and maintenance.
• Ensure timely completion of services and repairs.

Skills

Customer Service

Communication

Organization

Time Management

Education

High school diploma or equivalent

Job description

Come work for the best! If you are interested in a career in the automotive business, we welcome you to apply today to join our family at Dutch Miller Automotive. We are committed to providing an extraordinary automotive experience to all our clients. At Dutch Miller, we set each member up for success through comprehensive, highly-specialized training, on-the-job experience, and ongoing personal development.

Description of the role:

The Service Advisor at Dutch Miller Kia of Charlotte plays a crucial role in delivering exceptional customer service, ensuring customer satisfaction, and overseeing vehicle maintenance and repair processes.

Responsibilities:

• Interact with customers to understand their vehicle service needs
• Provide accurate estimates for repairs and maintenance
• Communicate effectively with the service team and customers
• Ensure timely completion of service and repairs
• Maintain detailed records of customer interactions and service history

Requirements:

• Previous experience in an automotive service advisory role preferred
• Strong communication and customer service skills
• Knowledge of vehicle repair and maintenance processes
• Ability to work in a fast-paced environment
• High school diploma or equivalent

Benefits:

• Competitive compensation from $45,000 to $70,000
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays

About the Company:

Dutch Miller Kia of Charlotte is a leading dealership in Charlotte, NC, dedicated to exceptional service and quality vehicles. We value teamwork, customer satisfaction, and employee development, fostering an environment of excellence in the automotive industry.

Additional Benefits:

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Disability Insurance
• Growth opportunities
• Paid training
• Long-term job security

Additional Responsibilities:

• Oversee service orders and flow of the Drive Lane, ensuring prompt, courteous service
• Take ownership of the customer experience, including additional assignments to enhance customer impressions
• Provide concierge support for owner inquiries, both via phone and in person
• Ensure technicians' time is efficiently sold and managed
• Distribute work effectively among technicians
• Answer technical questions about vehicle issues, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Oversee warranty claims administration, training, and supervision of the service department
• Reinforce company policies and standards, ensuring legal compliance
• Maintain positive relationships with factories and employees

Qualifications:

• Organized, friendly personality
• Proven ability to manage others
• Strong time management skills
• Excellent communication skills
• Professional appearance
• Successful service and sales record
• Strong customer satisfaction results
• Team-oriented and self-motivated
• Ability to work independently
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity/expression, or any other protected characteristic by law.