Experienced Service Advisor

Dutch Miller Auto Group; Charlotte (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

Join Dutch Miller Kia of Charlotte as a Service Advisor, where you will play a crucial role in providing exceptional customer service and ensuring customer satisfaction. In this position, you'll interact with clients, manage service orders, and lead the service team to deliver a seamless automotive experience.

Benefits

Health, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Growth opportunities

Paid Training

Long-term job security

Qualifications

• Previous experience in automotive service advisory role preferred.
• Knowledge of vehicle repair and maintenance processes.
• Ability to work in a fast-paced environment.

Responsibilities

• Interact with customers to understand their vehicle service needs.
• Provide accurate estimates for repairs and maintenance.
• Maintain detailed records of customer interactions and service history.

Skills

Strong communication

Customer service

Time management

Organizational skills

Education

High school diploma or equivalent

Job description

Come work for the best! If you are interested in a career in the automotive business, we welcome you to apply today to join our family at Dutch Miller Automotive. We aim to provide an extraordinary automotive experience to all our clients. At Dutch Miller, we support our team members with comprehensive, highly-specialized training, including on-the-job training and ongoing personal development.

Description of the role:

The Service Advisor at Dutch Miller Kia of Charlotte plays a crucial role in providing exceptional customer service and ensuring customer satisfaction while overseeing the maintenance and repair process of vehicles.

Responsibilities:

• Interact with customers to understand their vehicle service needs
• Provide accurate estimates for repairs and maintenance
• Communicate effectively with the service team and customers
• Ensure timely completion of service and repairs
• Maintain detailed records of customer interactions and service history

Requirements:

• Previous experience in automotive service advisory role preferred
• Strong communication and customer service skills
• Knowledge of vehicle repair and maintenance processes
• Ability to work in a fast-paced environment
• High school diploma or equivalent

Benefits:

• Competitive compensation ranging from $45,000 to $70,000
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays

About the Company:

Dutch Miller Kia of Charlotte is a leading automotive dealership in Charlotte, NC, committed to providing exceptional service and quality vehicles. We value teamwork and excellence in all aspects of the automotive industry.

Additional Benefits:

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Short Term/Long Term Disability
• Growth opportunities
• Paid Training
• Long-term job security

Additional Responsibilities:

• Oversee service orders and flow of Drive Lane, ensuring prompt and courteous service
• Take ownership of the customer's experience, ensuring a positive impression
• Provide support for all owner inquiries, via phone or in person
• Ensure technicians' time is efficiently sold and distributed
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Oversee warranty claims administration and supervise the service department
• Reinforce company policies and ensure compliance with laws and regulations
• Maintain good relationships with factories and foster positive employee relations

Qualifications:

• Organized and friendly personality
• Ability to manage others
• Strong time management skills
• Excellent communication skills
• Professional appearance
• Proven service and sales success
• Positive customer satisfaction record
• Team-oriented and self-motivated
• Ability to work independently
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.