Automotive Fleet Service Advisor

Get Spiffy, Inc in; Charlotte (NC); Remote; USD 55,000 - 65,000; Full time

Job summary

A leading company in eco-friendly automotive services seeks an Automotive Fleet Service Advisor to manage repair services and optimize revenue opportunities. This full-time remote role requires excellent communication skills and proficiency in data entry tools like Excel and Google Sheets. Candidates should be self-motivated with basic automotive knowledge.

Qualifications

• 1+ years of Service Writing or Advisor experience is required.
• Proficiency with Excel and Google Sheets is essential.
• Strong communication and organizational skills are a must.

Responsibilities

• Manage Spiffy repair services and ensure accurate data entry.
• Communicate with technicians and fleet customers for updates.
• Coordinate warranty claims and follow-up repairs.

Skills

Communication

Organizational Skills

Problem Solving

Multitasking

Data Entry

Education

High School Diploma or equivalent

Tools

Excel

Google Sheets

Job description

Automotive Fleet Service Advisor (Transportation)

JOB PURPOSE

Our Fleet Service Advisors are responsible for optimizing revenue opportunities by managing Spiffys repair services, ensuring accurate data entry, billing, and repair tracking. This involves communicating with technicians and operations managers, managing the Spiffy Repair Board, and monitoring Repair Orders in third-party FMC software. Service advisors will also coordinate with fleet customers, schedule follow-ups, negotiate labor rates, and handle warranty claims as needed.

Hours: M-F 9 a.m.-6 p.m. EST with flexibility for outside hours as needed

Compensation: $55k/year

Variable Compensation: Up to $10,000 based on company goals

ESSENTIAL FUNCTIONS:

1. Communicate with Operations and Technicians, check schedules, and submit Repair Orders
2. Discuss diagnostics with technicians, update Operations, and communicate with fleet clients
3. Update, monitor, and respond to Repair Orders
4. Schedule follow-up repairs and submit warranty claims
5. Audit and update the Repair Board
6. Coordinate with Accounting for invoice adjustments
7. Identify and propose technological and process improvements
8. Report to the Director of Fleet Account Management as part of the Service and Repair Specialist Team

EXPERIENCE:

• 1+ years of Service Writing or Service Advisor experience or equivalent automotive experience
• Proficiency with Excel, Google Sheets, and Data Entry
• Adaptability, eagerness to learn, and self-motivation
• Basic automotive systems knowledge and ability to interpret manuals
• Excellent communication and organizational skills
• Strong problem-solving skills and multitasking ability

WORKING CONDITIONS:

This is a full-time remote role requiring a dedicated home office with reliable internet, professional setup, and quiet environment. Availability for virtual meetings across time zones is necessary. Occasional travel to local CBU may be required.

PHYSICAL DEMANDS:

Extended computer use, visual acuity, fine motor skills, ability to operate office equipment, and maintain ergonomic setup. Ability to lift up to 20 pounds and work in a distraction-free environment.

ABOUT US

Founded in 2014, Spiffy provides eco-friendly, mobile and fixed-site vehicle care services nationwide, focusing on technology-driven solutions and excellent customer service.