Experienced Service Advisor

Fields BMW Lakeland; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life Insurance

401(k) Plan

Paid Time Off

Paid Training

Employee vehicle purchase plan

Health and wellness

Saturday Lunches

Discounts on products and services

Job summary

Fields Porsche Jacksonville is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers. We aim to build lifelong relationships through safety, integrity, courtesy and efficiency.

As a family-owned operation, we foster a collaborative environment where team members grow and advance within the organization. Join us to deliver exceptional service with Porsche standards and enjoy the benefits of a team-first culture.

Qualifications

• 2 to 3+ years of experience as an automotive Service Advisor.
• Strong understanding of automotive mechanical and electrical systems.
• Exceptional verbal and written communication with a customer-first demeanor.
• Experience with DMS, scheduling software, and CRM tools.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers promptly and set realistic completion times.
• Conduct walk-around inspections and document vehicle condition.
• Provide parts-and-labor estimates and explain findings clearly.
• Administer warranty policies and service programs.
• Monitor repair progress and communicate status updates.
• Maintain CSI targets and ensure quality checks before vehicle return.

Skills

Communication skills

Customer-focused

Verbal & written communication

Education

High school diploma or GED

Post-secondary automotive training (asset)

Tools

DMS (Dealership Management System)

CRM tools

Scheduling software

Job description

Fields Porsche Jacksonville is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. https://fieldsautogroup.hireology.careers/

What We Offer - Benefits

• Medical
• Dental
• Vision
• Short- and Long-Term Disability
• Paid Basic Life Insurance
• 401(k) Plan
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Client Relations: Greet customers promptly, listen attentively to vehicle concerns, and set realistic promised times for completion.
• Vehicle Inspection & Intake: Conduct walk-around inspections, document vehicle condition and warning lights, and open accurate repair orders in the dealership management system (DMS).
• Consultation & Estimates: Translate technical findings from technicians into clear, value-focused explanations for the customer. Provide detailed parts-and-labor estimates.
• Warranty & Compliance: Administer factory warranty policies, extended warranties, and service programs according to Porsche standards.
• Workflow Management: Monitor repair progress throughout the day, communicate status updates proactively, and verify quality checks before vehicle return.
• Satisfaction Metrics: Maintain high Customer Satisfaction Index (CSI) scores (typically 96.0+ or brand target equivalent).

Qualifications & Requirements

• Experience: 2 to 3+ years of experience as an automotive Service Advisor, preferably with Porsche, luxury, or high-line brands.
• Technical Knowledge: Strong understanding of automotive mechanical and electrical systems, performance vehicles, and diagnostic workflows.
• Communication Skills: Exceptional verbal and written communication skills with a refined, customer-first demeanor.
• Software Proficiency: Experience with dealership management systems (DMS), scheduling software, and CRM tools.
• Licensing: Valid driver's license with a clean driving record; ability to operate both automatic and manual transmission vehicles.
• Education: High school diploma or GED; post-secondary automotive training is a strong asset.