Experienced Quick Lane Service Advisor

Sam Galloway Ford Inc; Fort Myers (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Training & development

Health insurance

Paid time off

Vision insurance

Dental insurance

Job summary

Sam Galloway Ford is seeking an exceptional Automotive Quick Lane Service Advisor for our Ft Myers, FL location. This fast-paced service department requires a proven track record, strong customer satisfaction skills, and experience with Reynolds & Reynolds is a plus.

The role emphasizes accurate estimates, daily vehicle status updates, and maintaining positive customer relationships to foster repeat business. Prior dealership experience highly valued.

Qualifications

• Prior dealership experience is required or strongly preferred.
• Excellent communication and customer service skills are essential.
• Strong understanding of vehicle maintenance and repair is important.
• Proficient computer and phone skills are needed.
• Positive, friendly attitude and professional appearance are expected.
• Self-motivated and able to work in a fast-paced environment.
• Team player with a customer-focused mindset.

Responsibilities

• Determine and recommend needed maintenance based on age, mileage, and history of vehicle.
• Review the Multi-Point Inspection and translate technician recommendations.
• Prepare an accurate estimate of parts and labor.
• Monitor the progress of each vehicle throughout the day.
• Update customers daily on vehicle status.
• Ensure final invoice matches work performed on the repair order.
• Explain completed work and charges to customers during delivery.
• Build strong relationships to encourage repeat and referral business.

Skills

Customer service

Communication

Dealership experience

Computer skills

Phone skills

Tools

Reynolds & Reynolds

Job description

Sam Galloway Ford – Ft Myers, FL

Sam Galloway Ford is looking for an exceptional individual to join our FORD QUICK LANE TEAM. We are a fast-paced busy service department. We are seeking an individual with a proven track record, quality references, and someone that possesses superior customer satisfaction skills. Service Advisor experience and a desire to be successful is a must. Reynolds and Reynolds experience is a plus.

• Determine and recommend needed maintenance based on age, mileage, and history of vehicle


• Review Multi-Point Inspection and accurately translate the technicians recommendations


• Prepare a complete and accurate estimate of cost for parts and labor


• Monitor the progress of each vehicle throughout the day


• Update the customers on the status of their vehicles on a daily basis


• Verifying that the final invoice reconciles with the work performed on the repair order


• Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer


• Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

Benefits

• 401(k) matching


• Employee discounts


• Training & development


• Health insurance


• Paid time off


• Vision insurance


• Dental insurance

Automotive Quick Lane Service Advisor

Sam Galloway Ford – Ft Myers, FL

Sam Galloway Ford is looking for an exceptional individual to join our FORD QUICK LANE TEAM. We are a fast-paced busy service department. We are seeking an individual with a proven track record, quality references, and someone that possesses superior customer satisfaction skills. Service Advisor experience and a desire to be successful is a must. Reynolds and Reynolds experience is a plus.

Responsibilities

• Determine and recommend needed maintenance based on age, mileage, and history of vehicle


• Review Multi-Point Inspection and accurately translate the technicians recommendations


• Prepare a complete and accurate estimate of cost for parts and labor


• Monitor the progress of each vehicle throughout the day


• Update the customers on the status of their vehicles on a daily basis


• Verifying that the final invoice reconciles with the work performed on the repair order


• Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer


• Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

Qualifications

• Prior Dealership Experience


• Excellent communication and customer service skills


• A strong understanding of vehicle maintenance and repair.


• Strong Computer & Phone Skills


• Positive, friendly attitude, along with a customer service mentality


• Professional appearance and work ethic


• Self-motivated, goal oriented, and ability to work within a fast-paced environment


• TEAM Player

Benefits

• Family owned and operated


• Stability of an established company


• Aggressive pay plan with bonuses for Above Group Average CSI


• Monthly performance contests


• Experienced and tenured management staff
  
• 88 service bays


• Over 3 million dollars in parts in stock


• Recently updated facility and equipment


• Weekly pay checks


• Paid vacation and holidays for full time employees


• Medical, dental, and vision plans


• Flexible medical spending account


• 401k


• Company paid life insurance

Must have valid Driver’s License.

Must be able to pass a background check.

Must be able to pass drug test.

Equal Opportunity Employer