Service Appointment Coordinator

Sam Galloway Ford; Fort Myers (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discounts

Vision insurance

Health insurance

Paid time off

Life insurance

Job summary

A family-owned automotive dealership in Fort Myers, FL is looking for an Automotive Service Appointment Coordinator. The role involves scheduling service appointments, managing customer inquiries, and performing administrative tasks. Candidates should have strong communication and organizational skills, customer service experience, and be at least 18 years old with a valid driver's license. The position offers competitive wages, health benefits, and a supportive work environment, with varied schedules including Saturdays.

Qualifications

• Must be at least 18 years of age with a valid driver’s license and a clean driving record.
• Previous administrative experience strongly preferred.
• Must be able to work a flexible schedule including Saturdays.

Responsibilities

• Schedule and manage service appointments for customers.
• Contact customers regarding recalls and vehicle status.
• Perform various administrative duties.

Skills

Organizational skills

Customer service orientation

Communication skills

Team player

Tools

Reynolds & Reynolds

My Karma

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Vision insurance

Full job description

Sam Galloway Ford-Lincoln is seeking an Automotive Service Appointment Coordinator to join our team!

Our automotive service team is dedicated to ensuring customer satisfaction and creating a positive and enjoyable experience. The Appointment Coordinator is responsible for scheduling and managing service appointments for customers at our dealership. This role requires excellent communication and organizational skills, as well as a friendly and welcoming demeanor. The Appointment Coordinator also contacts customers concerning recalls, vehicle status, and satisfaction of service, as well as performs various administrative duties.

Qualifications:

• Must be at least 18 years of age with a valid driver’s license and a clean driving record
• Previous administrative experience strongly preferred
• Previous dealership experience a plus
• Must be able to work a flexible schedule including Saturdays
• Must be organized, customer service oriented, and a great team player
• Experience with Reynolds& Reynolds is a plus
• Experience with My Karma is a plus

Varied schedule between Monday-Saturday from 7am-6pm (no Sundays)

Sam Galloway Ford Lincoln has been a family-owned and operated Dealership in Fort Myers, FL for almost 100 years. A career with Sam Galloway Ford Lincoln means unwavering support from a group of individuals who care deeply about our craft, one another, and the community we share.

As a member of the Galloway family, you will be provided every opportunity to utilize your skills as part of a collaborative culture that encourages innovation and values kindness and respect above all. In addition to competitive wages, we offer health, dental, and vision insurance. We also offer paid time off, life insurance, HSA, and 401K retirement benefits with employer match.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.