Experienced Quick Lane Service Advisor — Fast-Paced Auto Care

Sam Galloway Ford Inc; Fort Myers (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Training & development

Health insurance

Paid time off

Vision insurance

Dental insurance

Job summary

Sam Galloway Ford is seeking an exceptional Automotive Quick Lane Service Advisor for our Ft Myers, FL location. This fast-paced service department requires a proven track record, strong customer satisfaction skills, and experience with Reynolds & Reynolds is a plus.

The role emphasizes accurate estimates, daily vehicle status updates, and maintaining positive customer relationships to foster repeat business. Prior dealership experience highly valued.

Qualifications

• Prior dealership experience is required or strongly preferred.
• Excellent communication and customer service skills are essential.
• Strong understanding of vehicle maintenance and repair is important.
• Proficient computer and phone skills are needed.
• Positive, friendly attitude and professional appearance are expected.
• Self-motivated and able to work in a fast-paced environment.
• Team player with a customer-focused mindset.

Responsibilities

• Determine and recommend needed maintenance based on age, mileage, and history of vehicle.
• Review the Multi-Point Inspection and translate technician recommendations.
• Prepare an accurate estimate of parts and labor.
• Monitor the progress of each vehicle throughout the day.
• Update customers daily on vehicle status.
• Ensure final invoice matches work performed on the repair order.
• Explain completed work and charges to customers during delivery.
• Build strong relationships to encourage repeat and referral business.

Skills

Customer service

Communication

Dealership experience

Computer skills

Phone skills

Tools

Reynolds & Reynolds

Job description

Sam Galloway Ford is seeking an exceptional Automotive Quick Lane Service Advisor for our Ft Myers, FL location. This fast-paced service department requires a proven track record, strong customer satisfaction skills, and experience with Reynolds & Reynolds is a plus.

The role emphasizes accurate estimates, daily vehicle status updates, and maintaining positive customer relationships to foster repeat business. Prior dealership experience highly valued.