Experienced Dealer Service Advisor

Bell Ford; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Job summary

Bell Ford in Phoenix, AZ seeks an Experienced Dealer Service Advisor to join our team. The ideal candidate has at least three years of service adviser experience in a dealership, is customer-focused, and thrives in a fast-paced setting.

You will be the primary contact for service customers, delivering professional, transparent service and timely updates. Responsibilities include advising customers, providing accurate estimates, coordinating with technicians, and maintaining service records.

Qualifications

• Minimum 3 years as a Dealer Service Advisor in a dealership.
• Strong communication, sales, and interpersonal skills.
• Experience with Reynolds & Reynolds software preferred.

Responsibilities

• Serve as the trusted point of contact for walk-in and scheduled service customers.
• Actively listen to customer concerns and recommend appropriate service solutions.
• Provide accurate repair estimates and obtain customer authorization.
• Work closely with technicians to manage repair workflow and timelines.
• Deliver timely, professional updates to customers regarding service status.
• Maintain detailed and accurate service documentation and records.
• Stay informed on current promotions, service packages, and attachment opportunities.
• Maintain a clean, organized, and customer-ready workspace.
• Uphold Bell Ford’s commitment to quality, integrity, and professionalism.

Skills

Customer service

Communication

Sales

Interpersonal skills

Multi-tasking

Tools

Reynolds & Reynolds

Job description

Experienced Dealer Service Advisor - Full‑Time

Schedule: Monday - Friday | 7:00 AM - 6:00 PM Saturday | 7:00 AM - 3:00 PM

Experience Required: Minimum 3 years as a Dealer Service Advisor

Job Summary

Bell Ford is seeking a highly experienced Dealer Service Advisor to join our team. The ideal candidate will have at least three years of Service Advisor experience within a dealership environment, be customer‑focused, and thrive in a fast‑paced setting. As an Experienced Dealer Service Advisor, you will serve as the primary point of contact for service customers, ensuring their needs are met with professionalism, transparency, and a positive attitude. If you are passionate about delivering exceptional service and ready for your next opportunity, we want to hear from you.

Key Responsibilities

• Serve as the trusted point of contact for walk‑in and scheduled service customers
• Actively listen to customer concerns and recommend appropriate service solutions
• Provide accurate repair estimates and obtain customer authorization
• Work closely with technicians to manage repair workflow and timelines
• Deliver timely, professional updates to customers regarding service status
• Maintain detailed and accurate service documentation and records
• Stay informed on current promotions, service packages, and attachment opportunities
• Maintain a clean, organized, and customer‑ready workspace
• Uphold Bell Ford’s commitment to quality, integrity, and professionalism

Qualifications

• 3+ years of Service Advisor experience at a dealership
• Strong working knowledge of automotive systems and repair services
• Excellent communication, sales, and interpersonal skills
• Experience with Reynolds & Reynolds software preferred
• Valid Driver’s License with a clean driving record
• Ability to multi‑task in a high‑volume service environment

What We Offer

• Career advancement opportunities within The Berge Group
• Comprehensive benefits package, including:
  • Medical, Dental & Vision insurance
  • Life insurance & disability coverage
  • 401(k) with company match
  • Employee discounts & wellness programs

Pre‑Hire Requirements

• Valid Driver’s License
• Clean background check
• Negative drug screening

Apply Today

If you're ready to take the next step in your automotive career with a team that values integrity, service, and excellence, apply today and become part of the Bell Ford family.

Bell Ford is an Equal Opportunity Employer and a Drug-Free Workplace. We consider applications for all positions without regard to race, color, religion, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.