Service Advisor

Beach Ford Lincoln, Inc.; Myrtle Beach, Northern (SC, KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Busy shop

Growth opportunity

Job summary

Beach Ford Lincoln, Inc. in Myrtle Beach, SC is seeking an experienced Ford Service Advisor to join a busy service department.

The ideal candidate will write and manage repair orders, greet customers, and identify service needs while delivering an exceptional customer experience. The role requires familiarity with dealership operations, repair orders, and strong communication and organizational skills to thrive in a high-volume environment.

Qualifications

• Minimum 3 years of automotive dealership service advisor experience.
• Ford dealership experience strongly preferred.
• CDK experience is a plus.
• Xtime experience is a plus.
• Strong knowledge of dealership service operations and repair orders.
• Excellent customer service and communication skills.
• Ability to work efficiently in a busy, high-volume environment.
• Strong follow-up, organization, and time-management skills.
• Professional attitude with a team-first mentality.

Responsibilities

• Greet customers and accurately identify their service needs.
• Write and manage repair orders from check-in through delivery.
• Recommend necessary maintenance and repairs.
• Communicate clearly with technicians and customers.
• Provide consistent updates throughout the repair process.
• Maintain strong CSI and customer satisfaction.
• Follow up with customers and build long-term relationships.
• Work closely with the service team to keep vehicles moving efficiently.

Skills

Customer service

Communication

Time management

Tools

CDK

Xtime

Job description

NOW HIRING: FORD SERVICE ADVISOR

Join Our Busy, Fast-Paced Service Department!

We're looking for an experienced Ford Service Advisor who knows how to take care of customers, build trust, write effective repair orders, and thrive in a high-volume dealership service department.

If you're experienced, motivated, organized, and ready to hit the ground running, we want to talk to you!

REQUIRED EXPERIENCE

• Minimum 3 years of automotive dealership service advisor experience

• Ford dealership experience strongly preferred

• CDK experience is a plus

• Xtime experience is a plus

• Strong knowledge of dealership service operations and repair orders

• Excellent customer service and communication skills

• Ability to work efficiently in a busy, high-volume environment

• Strong follow-up, organization, and time-management skills

• Professional attitude with a team-first mentality

WHAT YOU'LL DO

• Greet customers and accurately identify their service needs

• Write and manage repair orders from check-in through delivery

• Recommend necessary maintenance and repairs

• Communicate clearly with technicians and customers

• Provide consistent updates throughout the repair process

• Maintain strong CSI and customer satisfaction

• Follow up with customers and build long-term relationships

• Work closely with the service team to keep vehicles moving efficiently

WHAT WE'RE LOOKING FOR

We need someone who already knows the dealership business. This is a busy service department, so we're looking for an advisor who can step in, handle a strong workload, and deliver an exceptional customer experience without needing to be trained from the ground up.

Competitive pay Busy shop Great opportunity for the right advisor