REMOTE CSR Job ALERT!

AppleOne Employment Services; Orlando (FL); Remote; USD 17,000 - 24,000; Full time

Job summary

AppleOne Employment Services is seeking a Remote Customer Service Representative to support a healthcare services call center. This contract role focuses on assisting callers with pharmacy-related questions in a fast-paced remote environment.

Ideal candidates are customer-focused, with strong communication skills and basic computer proficiency, able to manage 60–80 calls per day, and provide first‑call resolution where possible. Equipment is provided, with pay on a bi-monthly schedule.

Qualifications

• Minimum of 1 year of customer service experience.
• Handle 60 to 80 inbound calls per day.
• Basic computer navigation skills.
• Ability to multitask while speaking with customers and using multiple systems.
• Ability to stay professional, patient, and accurate in a high‑volume call center environment.
• Must be available to work an assigned shift within the stated operating hours, including at least one weekend day.

Responsibilities

• Handle 60 to 80 inbound calls per day from customers, pharmacies, and healthcare providers.
• Assist callers with prescription benefits, home delivery medications, billing, payments, eligibility, coverage, claims, authorizations, and delivery questions.
• Research and resolve issues while navigating multiple computer systems and accurately documenting each interaction.
• Use active listening and probing questions to understand caller needs and work toward first‑call resolution.
• Provide a positive and professional customer experience while taking ownership of concerns and making follow‑up calls when needed.
• Meet expectations for quality, productivity, accuracy, attendance, and ongoing process knowledge.

Skills

Inbound calls

Customer service

Verbal communication

Active listening

Problem solving

Tools

CRM software

Job description

We are seeking a Remote Customer Service Representative for a contract opportunity supporting a healthcare services call center. This role is ideal for a customer-focused professional with strong communication skills, basic computer proficiency, and the ability to assist callers with pharmacy-related questions in a fast-paced remote environment.

Key Responsibilities

• Handle 60 to 80 inbound customer service calls per day from customers, pharmacies, and healthcare providers.
• Assist callers with prescription benefits, home delivery medications, billing, payments, eligibility, coverage, claims, authorizations, and delivery questions.
• Research and resolve issues while navigating multiple computer systems and accurately documenting each interaction.
• Use active listening and probing questions to understand caller needs and work toward first‑call resolution.
• Provide a positive and professional customer experience while taking ownership of concerns and making follow‑up calls when needed.
• Meet expectations for quality, productivity, accuracy, attendance, and ongoing process knowledge.

Compensation and Benefits

• Pay rate: $15.00 per hour.
• Bonus: No bonus.
• Job type: Contract/Temporary.
• Work arrangement: Remote.
• Equipment will be provided.
• Pay cycle: Paid on the 10th and 25th of each month.
• Schedule availability required between Monday through Friday, 6:00 a.m. to 10:00 p.m. CST.
• Weekend availability required between Saturday and Sunday, 6:00 a.m. to 9:00 p.m. CST.
• Must be available for at least one weekend day.

Required Qualifications and Skills

• Handle inbound healthcare and pharmacy‑related customer service calls.
• Research customer issues using multiple computer systems and internal resources.
• Accurately document call details while maintaining quality and productivity standards.
• Support customers with benefits eligibility, prescription costs, home delivery, and healthcare coverage questions.
• Minimum of 1 year of customer service experience required.
• Basic computer navigation skills required.
• Ability to multitask while speaking with customers and using multiple systems.
• Strong verbal communication, active listening, and problem‑solving skills.
• Ability to remain professional, patient, and accurate in a high‑volume call center environment.
• Comfortable handling 60 to 80 calls per day.
• Must be available to work an assigned shift within the stated operating hours, including at least one weekend day.
• Ability to stay current on pharmacy processes, policies, and system updates.

Preferred Qualifications

• Previous call center experience.
• Experience supporting healthcare, pharmacy, insurance, benefits, or prescription‑related customer inquiries.
• Prior remote customer service experience.
• Familiarity with documenting customer interactions in multiple systems.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.