Experienced Automotive Service Advisor — Elevate Customer Experience

Mercedes-Benz of Richmond; Richmond (VA); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Job summary

A leading automotive dealership in Richmond, VA is seeking an Experienced Service Advisor to enhance customer service and satisfaction. Responsibilities include greeting customers, determining vehicle needs, and assisting with service maintenance planning. Candidates should have strong communication and sales skills, with a commitment to providing exceptional customer experiences. The role offers a competitive salary and an excellent benefits package.

Qualifications

• Experience as a Service Advisor or in a similar customer service role.
• Strong communication skills and ability to assist with vehicle maintenance.
• Ability to achieve sales and customer satisfaction goals.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Greet customers and determine vehicle needs.
• Communicate with Technicians and Parts Associates.

Skills

Customer service

Communication

Vehicle maintenance knowledge

Sales skills

Job description

A leading automotive dealership in Richmond, VA is seeking an Experienced Service Advisor to enhance customer service and satisfaction. Responsibilities include greeting customers, determining vehicle needs, and assisting with service maintenance planning. Candidates should have strong communication and sales skills, with a commitment to providing exceptional customer experiences. The role offers a competitive salary and an excellent benefits package.