Automotive Service Advisor: Elevate Customer Care

Serpentini Chevrolet; Westlake (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Paid time off

Opportunities for advancement

Employee discounts

Job summary

A leading automotive service provider in Westlake is seeking a Service Advisor to join their team. The ideal candidate will have automotive service advisor experience and will be responsible for meeting with customers, understanding their needs, and ensuring quality control throughout the service process. This role requires excellent customer service skills, attention to detail, and an ability to multitask effectively. Benefits include health insurance, a 401(k) plan, and opportunities for advancement.

Qualifications

• Valid commercial driver's license & clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Ability to read, write and speak English fluently.

Responsibilities

• Meet with customers and determine their needs for repair and/or service.
• Increase customer satisfaction by building customer relations.
• Monitor the progress of each vehicle and update customers frequently.

Skills

Automotive service advisor experience

Customer service

Multitasking skills

Education

High school diploma or equivalent

Tools

CDK

GM GLOBAL CONNECT

X-TIME

Job description

A leading automotive service provider in Westlake is seeking a Service Advisor to join their team. The ideal candidate will have automotive service advisor experience and will be responsible for meeting with customers, understanding their needs, and ensuring quality control throughout the service process. This role requires excellent customer service skills, attention to detail, and an ability to multitask effectively. Benefits include health insurance, a 401(k) plan, and opportunities for advancement.