Experienced Automotive Sales Professional – Internal Lead Conversion

Chapman Auto Stores; Lancaster (Lancaster County); On-site; USD 35,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement with company match

Accrued paid time off

Vehicle purchase programs

Job summary

Chapman Ford of Lancaster is seeking an experienced automotive sales professional who excels at building relationships and guiding customers to their next vehicle.

You will focus on engaging with clients, reviewing their needs, and presenting purchasing options that improve driving experience and monthly payments. Join a team that rewards relationship-based selling and growth.

Qualifications

• 1-3 years of automotive sales experience with a track record.
• Strong communication and trust-building with customers.
• Organized and motivated, manages follow-ups and appointments.
• Experience using dealership software or CRM to track interactions.
• Valid driver's license and clean driving record.
• Commitment to high CSI scores.
• Professional appearance and positive attitude.

Responsibilities

• New & Used Vehicle Sales: assist customers with upgrading into vehicles from our new Ford lineup and pre-owned inventory.
• Customer Outreach & Follow-Up: connect with customers via CRM.
• Client Relationship Management: guide existing clients through transition to their next vehicle.
• Performance & Growth: work toward monthly sales goals through strong relationships and effective communication.

Skills

Sales experience

Customer relationship

Communication skills

CRM experience

Organizational skills

Tools

CRM software

Job description

The Opportunity

Are you an experienced automotive sales professional who enjoys building relationships and helping customers upgrade into their next vehicle?

Brief Description

The Opportunity Are you an experienced automotive sales professional who enjoys building relationships and helping customers upgrade into their next vehicle? Chapman Ford of Lancaster is seeking a motivated sales professional who can work with our customers to identify opportunities for sales. In this role, you will focus on engaging with clients, reviewing their vehicle needs, and presenting purchasing options that improve their driving experience or monthly payment. If you enjoy relationship-based selling and working people, this is an excellent role to grow your career.

Core Responsibilities

New & Used Vehicle Sales

Assist customers with upgrading into vehicles from our new Ford lineup and pre-owned inventory.

Customer Outreach & Follow-Up

Work within our CRM to connect with customers who may need a new or replace current vehicle.

Client Relationship Management

Serve as a trusted advisor to our existing clients and guide them through a smooth transition into their next vehicle.

Performance & Growth

Consistently work toward monthly sales goals through strong customer relationships and effective communication.

Requirements

What We're Looking For

Experienced Automotive Sales Professional

1-3 years of automotive sales experience preferred with a record of consistent performance.

Strong Communicator

Ability to build trust quickly and guide customers through the buying process in a professional and transparent manner.

Organized & Motivated

Comfortable managing follow-ups, appointments, and customer relationships.

Technology Friendly

Experience using CRM systems or dealership software to track and manage customer interactions.

Professional Requirements

• Valid driver's license and clean driving record
• Commitment to maintaining strong Customer Satisfaction Index (CSI) scores
• Professional appearance and positive attitude
• Strong follow-up and customer service skills

Competitive Compensation

Benefits at Chapman Ford

Performance-based pay plan with strong earning potential.

Health Benefits

Medical plans starting at $84.50/month, plus dental and vision insurance.

• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness Insurance

Retirement Planning

401(k) retirement investment plan with company match

Employee Perks

• Accrued paid time off
• Vehicle purchase programs
• Discounts on parts and service

Summary

If you enjoy working with customers, building relationships, and helping people move into their next vehicle, we encourage you to apply and become part of the team at Chapman Ford of Lancaster.