Experienced Account Manager

AlphaGraphics - US110; Arlington (TX); Presencial; USD 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Descripción de la vacante

AlphaGraphics Arlington is seeking an Account Manager to leverage our existing client portfolio and partner with new clients to drive growth at the Arlington production facility.

You will ensure client satisfaction, understand client landscapes, upsell opportunities, and coordinate proofs and job pricing with MIS tools.

The role emphasizes professionalism, strong writing and verbal skills, and a collaborative, process-driven approach.

Formación

• Strong analytical skills to break projects into steps.
• Excellent writing and verbal skills.
• Professional appearance and decorum; strong organizational skills.
• Efficient time management and prioritization.
• Familiarity with MIS tools to estimate projects.

Responsabilidades

• Ensure all clients have a positive experience.
• Know client landscape, departments, and growth opportunities.
• Know AlphaGraphics products and production processes.
• Explain benefits of products and services to customers.
• Consult with customers to help decisions; upsell/cross-sell when opportunities arise.
• Capture customer specifics using Job Analysis questions.
• Review proofs, manage proofing, and contact customers when jobs are ready for pick up.
• Create timely, professionally presented job estimates with accurate pricing.
• Resolve customer inquiries and complaints.
• Demonstrate mastery of MIS tools to create estimates.

Conocimientos

Analytical skills

Writing skills

Time management

Organization

Customer experience

Herramientas

MIS tools

Descripción del empleo

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

As an Account Manager at AlphaGraphics Arlington, your primary role will be to leverage your existing portfolio within the AlphaGraphics Arlington production facility. The focus will be on partnering with new clients, and accelerated growth with existing accounts.

Account Manager Responsibilities:

• Ensure all clients have a positive experience
• Has a thorough knowledge of the client landscape, departments, and growth opportunities
• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities
• Can easily provide customers with the benefits they will experience when using our products and services
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively

An AlphaGraphics Account Manager reflects our Core Values:

• Process Driven
• Continuous Learning
• Collaborative and Respectful
• Get it Done Attitude
• Client Focused

Account Manager Qualifications

• 3 + years of experience (Print and/or Signs)
• Knowledge of printing and prepress requirements a plus
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.