Experience Strategy Lead, UX & Growth

Credera; Addison (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

Credera, a global consulting firm, seeks an experienced experience strategist to lead and deliver strategy work that blends user needs, business goals, data, and technology.

You will collaborate with multidisciplinary teams to shape journeys, frameworks, roadmaps, and measurable outcomes, translating research into actionable guidance for design and delivery.

This role emphasizes human-centered insights, AI-enabled thinking, and mentoring others while advancing client opportunities.

Qualifications

• 7+ years of experience in experience strategy, UX strategy, service design, or related field.
• Strong portfolio showing strategic thinking, research synthesis, storytelling, and impact across complex projects.

Responsibilities

• Lead complex experience strategy work and actively contribute to research, synthesis, and deliverables.
• Synthesize qualitative and quantitative research into clear insights, priorities, and opportunities.
• Define future-state experience visions, principles, and roadmaps that align customer and business outcomes.
• Create experience briefs, journey maps, service blueprints, and prioritized roadmaps for design and delivery.
• Facilitate workshops and sessions to build shared understanding and drive decisions.

Skills

Experience strategy

UX strategy

Service design

Experience maps

Workshop facilitation

Education

Bachelor's degree in design/human-computer interaction/related field

Job description

Credera, a global consulting firm, seeks an experienced experience strategist to lead and deliver strategy work that blends user needs, business goals, data, and technology.

You will collaborate with multidisciplinary teams to shape journeys, frameworks, roadmaps, and measurable outcomes, translating research into actionable guidance for design and delivery.

This role emphasizes human-centered insights, AI-enabled thinking, and mentoring others while advancing client opportunities.