Experience Strategy Lead

Credera; New York (NY); On-site; USD 130,000 - 170,000; Full time

Job summary

Credera in the United States is seeking an experienced experience strategist to lead and deliver strategy work, from research synthesis through experience vision, journeys, frameworks, recommendations, and roadmaps guiding user experience and delivery.

You will join multidisciplinary teams, synthesize insights, and translate strategy into actionable artifacts. The role emphasizes human-centered design, data-driven decisions, and mentorship to grow client relationships and practice.

Qualifications

• 7+ years of relevant experience in experience strategy, UX strategy, service design, experience design strategy, customer experience, innovation, or related field.
• Strong portfolio demonstrating strategic thinking, research synthesis, storytelling, and impact across complex projects or clients.
• Demonstrated experience leading strategy workstreams and translating research, data, business context, and stakeholder input into clear direction for design and delivery.
• Strong knowledge of human-centered design, systems thinking, experience and service design methods, and research practices.

Responsibilities

• Lead and deliver strategy work from research synthesis through experience vision, journeys, frameworks, recommendations, and roadmaps.
• Define future-state experience visions, principles, value propositions, success measures, and strategies aligning customer and business outcomes.
• Mentor others and contribute to business development, project scoping, proposals, or client growth.

Skills

Experience strategy

UX strategy

Service design

Research synthesis

Facilitation

Cross-functional teamwork

Education

Bachelor's degree

Master's degree

Job description

Credera in the United States is seeking an experienced experience strategist to lead and deliver strategy work, from research synthesis through experience vision, journeys, frameworks, recommendations, and roadmaps guiding user experience and delivery.

You will join multidisciplinary teams, synthesize insights, and translate strategy into actionable artifacts. The role emphasizes human-centered design, data-driven decisions, and mentorship to grow client relationships and practice.