Experience Strategy Lead – UX & Service Design

Credera; Chicago (IL); Hybrid; USD 130,000 - 170,000; Full time

Job summary

Credera, a global consulting firm, seeks an experienced experience strategy lead to unify user needs, business goals, and technology considerations into actionable roadmaps. You will work directly with multidisciplinary teams to shape journeys, service blueprints, and experience principles that align with client goals.

The role emphasizes human‑centered strategy, storytelling, and mentoring, with opportunities to influence proposals and client relationships while exploring AI‑enabled,

Qualifications

• Experience leading complex UX strategy work across teams.
• Ability to synthesize qualitative and quantitative data into insights.
• Strong storytelling and ability to translate research into roadmaps.
• Experience mentoring others and contributing to business development.

Responsibilities

• Lead and deliver experience strategy work from research through roadmaps and recommendations.
• Synthesize insights from research, data, and stakeholder input into clear opportunities.
• Develop experience principles, journey maps, service blueprints, and prioritized roadmaps.

Skills

Experience strategy

Systems thinking

Workshop facilitation

Storytelling & visuals

Cross-functional collaboration

Mentoring others

Client partnership

Job description

Credera, a global consulting firm, seeks an experienced experience strategy lead to unify user needs, business goals, and technology considerations into actionable roadmaps. You will work directly with multidisciplinary teams to shape journeys, service blueprints, and experience principles that align with client goals.

The role emphasizes human‑centered strategy, storytelling, and mentoring, with opportunities to influence proposals and client relationships while exploring AI‑enabled,