Experience Strategy Lead — UX, Service Design & Growth

Credera; Denver (CO); On-site; USD 130,000 - 170,000; Full time

Job summary

Credera in the United States is seeking an experienced experience strategist to lead and deliver end-to-end experience strategy work. You will synthesize user needs, business goals, data, and technology to shape useful, differentiated experiences that meet real customer needs.

Working with multidisciplinary teams, you will lead research, create journey maps and service blueprints, facilitate workshops, and mentor others while growing client relationships and proposals.

Qualifications

• 7+ years of experience in experience strategy, UX strategy, service design, experience design strategy, customer experience, innovation, or related field.
• Strong portfolio demonstrating strategic thinking, research synthesis, storytelling, and impact across complex projects or clients.
• Demonstrated experience leading strategy workstreams and translating research, data, business context, and stakeholder input into clear direction for design and delivery.
• Strong knowledge of human-centered design, systems thinking, experience and service design methods, and research practices.
• Experience creating strategic artifacts such as experience principles, value propositions, journey maps, service blueprints, experience briefs, opportunity frameworks, and roadmaps.
• Ability to define meaningful success measures and connect experience recommendations to customer and business outcomes.
• Experience facilitating workshops and working sessions with multidisciplinary teams and senior stakeholders.
• Excellent verbal, written, visual, and presentation skills, with the ability to influence decisions and make complex information clear and actionable.
• Ability to balance strategic ambition with practical delivery considerations, including scope, timing, dependencies, team capacity, and technical implications.
• Experience mentoring others and contributing to business development, project scoping, proposals, or client growth.

Responsibilities

• Lead complex experience strategy work from research synthesis through to experience vision, journeys, frameworks, recommendations, and roadmaps.
• Synthesize qualitative and quantitative inputs into clear insights, priorities, and opportunities.
• Translate strategic direction into artifacts such as experience briefs, journey maps, service blueprints, and roadmaps.
• Facilitate workshops and working sessions to align stakeholders and drive decisions.
• Mentor teammates and contribute to proposals, client growth, and knowledge sharing.

Skills

Experience strategy

UX strategy

Systems thinking

Stakeholder management

Leadership

Workshop facilitation

Storytelling

Mentoring

Client engagement

Education

Bachelor’s or Master’s degree in design/related field

Job description

Credera in the United States is seeking an experienced experience strategist to lead and deliver end-to-end experience strategy work. You will synthesize user needs, business goals, data, and technology to shape useful, differentiated experiences that meet real customer needs.

Working with multidisciplinary teams, you will lead research, create journey maps and service blueprints, facilitate workshops, and mentor others while growing client relationships and proposals.