Experience Manager: Lead & Inspire Guest Delight

Ulta Beauty; Savannah (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Ulta Beauty in Savannah, GA is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators and managers to deliver exceptional guest experiences and top-line growth.

You will coach talent, manage store operations, and ensure guest satisfaction through makeup, skincare demonstrations, and services, while staying compliant with company standards and driving profitability.

Qualifications

• Bachelor’s degree is preferred
• Cosmetology license and/or a cosmetology management license where required by state law
• 2-3+ years relevant, fast-paced retail management work experience
• Financial management: drive top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives
• Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others

Responsibilities

• Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability through operational excellence, top-line sales growth and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
• Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.

Skills

Customer service

Leadership

Communication

Team collaboration

Education

Bachelor’s degree preferred

Cosmetology license and/or cosmetology management license where required by state law

Tools

POS system

Microsoft Office

Job description

Ulta Beauty in Savannah, GA is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators and managers to deliver exceptional guest experiences and top-line growth.

You will coach talent, manage store operations, and ensure guest satisfaction through makeup, skincare demonstrations, and services, while staying compliant with company standards and driving profitability.