Experience Leader: Beauty Retail & Services Growth

Ulta Beauty, Inc.; Augusta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Ulta Beauty, Inc. in Augusta, GA is seeking an Experience Manager to lead a high-performing team across services, boutiques and retail, driving guest satisfaction and sales growth.

You will coach stylists, estheticians, and guest coordinators to deliver an exceptional guest experience and maintain NPS targets. The role emphasizes Ulta Beauty's mission and values, building an inclusive, coachable team, and ensuring operational excellence and brand compliance.

Qualifications

• 2–3+ years of fast-paced retail management experience.
• Financial management: drive top-line sales, payroll budgets and expense control.
• Cosmetology management: strong knowledge of services, guest experience, and compliance.

Responsibilities

• Promote accountability to meet store goals for services, boutiques, and retail sales.
• Drive profitability through operational excellence and top-line growth.
• Lead scheduling, staffing, onboarding, and coaching to build a high-performing team.
• Perform makeup applications, skincare analysis, and product demonstrations to drive sales.
• Ensure compliance with company policies and drive continuous improvement in store operations.

Skills

Retail management

Leadership

Customer service

Communication

Cosmetics knowledge

Education

Bachelor’s degree (preferred)

Job description

Ulta Beauty, Inc. in Augusta, GA is seeking an Experience Manager to lead a high-performing team across services, boutiques and retail, driving guest satisfaction and sales growth.

You will coach stylists, estheticians, and guest coordinators to deliver an exceptional guest experience and maintain NPS targets. The role emphasizes Ulta Beauty's mission and values, building an inclusive, coachable team, and ensuring operational excellence and brand compliance.