Experience Leader: Retail Store Manager (Pet Care)

PetSmart Store Support Group, Inc.; Cedar Park (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart Store Support Group, Inc. seeks an Assistant Store Manager Customer Experience to lead the store team and enhance the pet parent journey. This role emphasizes culture, service excellence, and safe, efficient daily operations across all store activities.

The candidate will drive engagement, coach associates, and ensure compliance with company policies while delivering strong financial outcomes and an exceptional store experience for customers and pets.

Qualifications

• 3-5 years of retail leadership or equivalent customer-focused experience.
• Full-time availability; flexibility to work evenings, weekends, and holidays.
• Proficiency in computer applications and software frequently used in retail environments.
• Strong written and verbal communication skills.
• Ability to remain composed under pressure and manage multiple tasks.

Responsibilities

• Lead store operations and drive the customer experience to meet targets.
• Participate in recruiting, interviewing, hiring, coaching, and performance management.
• Oversee daily store activities and ensure adherence to policies and procedures.
• Manage P&L-related metrics and labor/supply costs with store leadership.

Skills

Leadership

Communication

Computer skills

Time management

Problem solving

Job description

PetSmart Store Support Group, Inc. seeks an Assistant Store Manager Customer Experience to lead the store team and enhance the pet parent journey. This role emphasizes culture, service excellence, and safe, efficient daily operations across all store activities.

The candidate will drive engagement, coach associates, and ensure compliance with company policies while delivering strong financial outcomes and an exceptional store experience for customers and pets.