Experience Leader: Store Manager

PetSmart Store Support Group, Inc.; Easton (MD); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking an Assistant Store Manager focused on Customer Experience to partner with the Store Manager in leading a high-performing team and delivering exceptional service to pet parents. This role drives store culture, executes daily operations, and ensures safety and compliance across the store while achieving targeted results.

The position requires strong leadership, communication, and retail operations skills, with availability for flexible hours including evenings, weekends, and

Qualifications

• 3-5 years of retail leadership experience.
• Full-time availability; evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Leads store-level customer experience initiatives and supports store manager in daily operations.
• Drives customer service standards, corrective actions, and staff coaching.
• Oversees scheduling, staffing, and labor optimization to meet store goals.
• Manages store P&L targets, expenses, and inventory controls.
• Ensures adherence to company policies, safety, and brand standards.

Skills

People leadership

Customer service

Communication

Computer skills

Retail operations

Tools

POS systems

Job description

PetSmart is seeking an Assistant Store Manager focused on Customer Experience to partner with the Store Manager in leading a high-performing team and delivering exceptional service to pet parents. This role drives store culture, executes daily operations, and ensures safety and compliance across the store while achieving targeted results.

The position requires strong leadership, communication, and retail operations skills, with availability for flexible hours including evenings, weekends, and