Experience Leader — Retail PetCare Manager

PetSmart Store Support Group, Inc.; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking an Assistant Store Manager Customer Experience to lead the store team in delivering exceptional pet-parent service. You will drive the customer experience, guide daily operations, and support associates in achieving store goals.

This full-time role requires flexibility to work evenings, weekends, and holidays, with a focus on safety, compliance, and delivering results in a fast-paced retail environment.

Qualifications

• 3–5 years of retail leadership or experience in a customer-focused environment.
• Full time availability; flexibility to work evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Leads people: recruiting, coaching, and developing associates.
• Manages the customer experience across in-person, phone, and online channels.
• Oversees store operations to ensure safety and quality service.
• Controls store P&L by managing labor, expenses, and resources.
• Collaborates with teams to execute store events and marketing activities.
• Upholds policies, procedures, and ethical standards across the team.

Skills

Leadership

Customer service

Communication

Computer skills

Scheduling

Job description

PetSmart is seeking an Assistant Store Manager Customer Experience to lead the store team in delivering exceptional pet-parent service. You will drive the customer experience, guide daily operations, and support associates in achieving store goals.

This full-time role requires flexibility to work evenings, weekends, and holidays, with a focus on safety, compliance, and delivering results in a fast-paced retail environment.