Experience Leader - Retail Store & Customer Experience

PetSmart Store Support Group, Inc.; Janesville (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Job summary

PetSmart is seeking an Assistant Store Manager Customer Experience to lead the pet parent journey, drive store performance, and coach a team to deliver exceptional service.

You will oversee daily operations, scheduling, and training while upholding PetSmart’s standards and culture. This role emphasizes teamwork, safety, and a strong focus on achieving customer satisfaction and business results.

Qualifications

• 3-5 years of retail leadership or customer-focused environment experience.
• Strong communication and interpersonal skills.
• Proficiency with computer applications and store systems.

Responsibilities

• Lead store operations and customer experience to meet store goals.
• Recruit, coach, and develop team members; manage performance and growth.
• Oversee scheduling, onboarding, and daily tasks to optimize efficiency.
• Drive P&L results by managing labor, inventory, and expenses.
• Ensure safety, policies, and standards are followed in the store.
• Coordinate store events and promotions to enhance pet parent experiences.

Skills

Retail leadership

Customer service

Team coaching

POS systems

Tools

POS software

Job description

PetSmart is seeking an Assistant Store Manager Customer Experience to lead the pet parent journey, drive store performance, and coach a team to deliver exceptional service.

You will oversee daily operations, scheduling, and training while upholding PetSmart’s standards and culture. This role emphasizes teamwork, safety, and a strong focus on achieving customer satisfaction and business results.