Experience Leader: Lead People, Pets & Store Growth

PetSmart; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off

Associate discounts

Tuition Assistance

Job summary

PetSmart’s Experience Leader (ELR) role focuses on delivering an exceptional pet-parent experience through leadership, culture, and service excellence. The position drives store results, safety for people and pets, and efficient daily task execution while upholding PetSmart values and brand promise.

It requires 3-5 years in retail leadership, full-time availability, and strong communication. The role includes coordinating staff, guiding service areas, and contributing to store growth and

Qualifications

• 3-5 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Facilitates the associate experience and supports associate development, reviews, recognition, mentoring, succession planning, and coaching for growth.
• Address and administer associate complaints and grievances.
• Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
• Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
• Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations.

Skills

Leadership

Customer service

Communication

Team building

Job description

PetSmart’s Experience Leader (ELR) role focuses on delivering an exceptional pet-parent experience through leadership, culture, and service excellence. The position drives store results, safety for people and pets, and efficient daily task execution while upholding PetSmart values and brand promise.

It requires 3-5 years in retail leadership, full-time availability, and strong communication. The role includes coordinating staff, guiding service areas, and contributing to store growth and