Store Experience Leader - People & Pet Care

PetSmart; Salt Lake City (UT); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results.

This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Qualifications

• 3 to 5 years of retail leadership or experience in a customer-focused environment.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Facilitates the associate experience and supports associate development, including reviews, recognition, team events, labor management, training, onboarding, mentoring, and coaching for growth.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business needs.
• Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
• Effectively communicates company information and priorities to associates to ensure alignment.
• Delegate and validate completion of daily tasks including engagement videos.

Skills

Communication skills

Computer skills

Calm under pressure

Organizational skills

Job description

PetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results.

This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.