Retail Experience Lead (Customer Service)

PetSmart, Inc.; Florida; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid weekly

Health & wellness benefits

401k with company match

Paid time off for full-time associates

Associate discounts

Tuition assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service and drives the customer experience strategies through loyalty and promotions. This role shares responsibility for safety, store cleanliness, merchandising, and associate engagement to achieve targeted results.

It requires leadership experience, strong communication, and the ability to manage multiple tasks in a fast-paced retail setting.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports development.
• Supports Services businesses when Leader is unavailable.
• Delegate and validate daily tasks.
• Lead and direct associates when acting as Leader on Duty.
• Address and resolve associate concerns.
• Promote a positive store environment and customer service excellence.

Skills

Retail experience

Leadership experience

Full-time availability

Computer proficiency

Communication skills

Ability to handle pressure

Organizational skills

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service and drives the customer experience strategies through loyalty and promotions. This role shares responsibility for safety, store cleanliness, merchandising, and associate engagement to achieve targeted results.

It requires leadership experience, strong communication, and the ability to manage multiple tasks in a fast-paced retail setting.