Full-Time Pet Retail Experience Lead

PetSmart; Tulsa (OK); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Paid Weekly

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, evenings, weekends, holidays as needed.
• Proficiency in computer applications.

Responsibilities

• Facilitates associate experience and development through training, onboarding and coaching.
• Leads when acting as Leader on Duty and manages daily tasks.
• Maintains store standards and ensures safety of associates, pets and customers.
• Promotes store events, adoptions, vet partnerships and promotions.
• Backups POS operations and cash handling in line with policies.

Skills

Retail experience

Leadership experience

Customer service

Proficiency in computer applications

Strong communication

Ability to multitask under pressure

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.