Experience Leader: Store & People Champion

PetSmart; Columbus (GA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Job summary

PetSmart’s Experience Leader role is focused on delivering outstanding customer and pet parent experiences while leading a team in a store environment. Responsibilities span people leadership, daily operations, and service quality to meet store goals.

The role emphasizes safety, policy adherence, and collaboration with teams to maximize store performance and guest satisfaction in a dynamic retail setting.

Qualifications

• 3 - 5 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Participates in employment decisions including recruiting and coaching.
• Facilitates associate experience and development.
• Delegate and validate daily tasks for associates.
• Ensure pets in our care are safe and healthy.
• Oversees pet parent experience across services.
• Drive store events and marketing execution.

Skills

Communication skills

Computer skills

Leadership

Attention to detail

Job description

PetSmart’s Experience Leader role is focused on delivering outstanding customer and pet parent experiences while leading a team in a store environment. Responsibilities span people leadership, daily operations, and service quality to meet store goals.

The role emphasizes safety, policy adherence, and collaboration with teams to maximize store performance and guest satisfaction in a dynamic retail setting.