Store Experience Leader — Lead Teams & Delight Pet Parents

PetSmart; Nicholasville (KY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Leader is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience through culture and strategies, achieving targeted results and ensuring the safety of people and pets.

This position involves leading store operations, managing daily tasks, and coaching associates to deliver outstanding service across PetSmart services, live pet sales, and

Qualifications

• 3 - 5 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
• Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
• Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
• Evaluates operations and seeks opportunities to continuously improve experiences and services.
• Accountable to the successful execution & experience of store events and marketing.

Skills

Leadership

Recruiting

Coaching

Communication

Customer service

Tools

Computer applications

Job description

PetSmart’s Experience Leader is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience through culture and strategies, achieving targeted results and ensuring the safety of people and pets.

This position involves leading store operations, managing daily tasks, and coaching associates to deliver outstanding service across PetSmart services, live pet sales, and