Experience Leader - Beauty Retail & Services

Ulta Beauty, Inc.; Whitestown (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high-performing team overseeing salon services, boutiques, and guest experiences. You will drive top-line sales, guest satisfaction, and NPS while modeling Ulta’s values.

Responsibilities include coaching staff, managing schedules within payroll objectives, and implementing strategies to improve services, product retention, and guest loyalty across the store environment.

Qualifications

• Bachelor's degree preferred.
• Experience in fast-paced retail management.
• Strong communication and leadership abilities.

Responsibilities

• Promote accountability to meet store goals for services, boutiques, and retail sales.
• Drive profitability through operational excellence and top-line growth.
• Schedule staffing to optimize productivity within payroll budgets.
• Develop strategies to improve guest experience, loyalty, and service metrics.
• Lead and coach team development and performance.

Skills

Communication skills

Collaboration

Organizational skills

Adaptability

Tech proficiency

Education

Bachelor's degree preferred

Tools

POS systems

MS Office

Apple devices

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high-performing team overseeing salon services, boutiques, and guest experiences. You will drive top-line sales, guest satisfaction, and NPS while modeling Ulta’s values.

Responsibilities include coaching staff, managing schedules within payroll objectives, and implementing strategies to improve services, product retention, and guest loyalty across the store environment.