Experience Leader: Beauty Retail & Services

Ulta Beauty, Inc.; Warren (MI); On-site; USD 65,000 - 105,000; Full time

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a diverse team of beauty professionals and guest coordinators. The role focuses on delivering an exceptional guest experience while driving services, boutiques, and retail sales.

The Manager will develop talent, optimize scheduling, and uphold Ulta Beauty standards across store operations, ensuring profitability and customer satisfaction every day.

Qualifications

• Bachelor’s degree preferred or equivalent leadership experience in retail.
• 2–3+ years in fast-paced retail management and guest experience.
• Strong leadership, coaching, and performance-management skills.

Responsibilities

• Lead a high-performing team of stylists, estheticians, and guest coordinators to deliver exceptional guest experiences.
• Drive top-line sales growth and profitable operations through services, boutiques, and retail.
• Develop staffing plans, schedule effectively, and ensure attendance policies are followed.
• Coach and develop talent, conduct regular performance reviews, and manage succession planning.
• Maintain knowledge of brand standards, policies, and store procedures to ensure compliance.

Skills

Leadership

Retail management

Customer service

Team building

Communication

Education

Bachelor’s degree preferred

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a diverse team of beauty professionals and guest coordinators. The role focuses on delivering an exceptional guest experience while driving services, boutiques, and retail sales.

The Manager will develop talent, optimize scheduling, and uphold Ulta Beauty standards across store operations, ensuring profitability and customer satisfaction every day.