Experience Leader: Beauty Retail & Services

Ulta Beauty, Inc.; Plymouth (MA); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

Paid time off

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a salon/boutique team and deliver exceptional guest experiences while driving sales growth across services, cosmetics, and retail.

You will coach, mentor, and manage a diverse staff, ensuring adherence to brand standards and operational procedures in a fast-paced store environment. The role emphasizes accountability for NPS, guest satisfaction, and continuous development of team capability, with a focus on scheduling, attendance, and

Qualifications

• Bachelor’s degree is preferred.
• 2-3+ years in fast-paced retail management or related experience.
• Cosmetics/beauty knowledge is a plus.

Responsibilities

• Lead a high-performing team delivering top-line sales growth in retail and services.
• Oversee guest experience, services, boutiques, and product demonstrations.
• Drive profitability through operational excellence and payroll management.
• Develop staff through coaching, training, and performance reviews.
• Ensure adherence to policies, procedures, and safety standards.

Skills

Excellent communication

Collaboration

Customer service focus

Organizational skills

Stress management

Education

Bachelor’s degree preferred

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a salon/boutique team and deliver exceptional guest experiences while driving sales growth across services, cosmetics, and retail.

You will coach, mentor, and manage a diverse staff, ensuring adherence to brand standards and operational procedures in a fast-paced store environment. The role emphasizes accountability for NPS, guest satisfaction, and continuous development of team capability, with a focus on scheduling, attendance, and