Experience Leader: Beauty Retail & Guest Experience

Ulta Beauty; Seattle (WA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Dental and vision insurance

Life and disability coverage

Job summary

Ulta Beauty is seeking an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and managers. You will drive top-line sales, guest experience, and services while upholding brand standards and store policies.

A strong focus on NPS, attendance, and coaching is essential to achieve APGs and deliver exceptional results. The role emphasizes talent development, training, and cross-functional leadership to create a high-performing store culture that blends cosmetics,

Qualifications

• Bachelor’s degree preferred for leadership, sales, and guest experience.
• A cosmetology license and/or cosmetology management license may be required by state law.

Responsibilities

• Lead a team of stylists, estheticians, guest coordinators, and managers to drive guest experience and sales.
• Own accountability for guest satisfaction and Net Promoter Score (NPS).
• Ensure compliance with store policies, schedules, and operational standards.

Skills

Leadership

Communication

Customer service

Collaboration

Organizational skills

Education

Bachelor’s degree preferred

Cosmetology license/management license (state requirements)

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty is seeking an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and managers. You will drive top-line sales, guest experience, and services while upholding brand standards and store policies.

A strong focus on NPS, attendance, and coaching is essential to achieve APGs and deliver exceptional results. The role emphasizes talent development, training, and cross-functional leadership to create a high-performing store culture that blends cosmetics,