Experience Lead — Retail Customer Service

PetSmart Store Support Group, Inc.; Stroudsburg (Monroe County); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading retail pet supply company is seeking a Retail Customer Service Supervisor to provide exceptional service and support the development of associates. Responsibilities include overseeing store operations, promoting events, and ensuring compliance with company policies. Ideal candidates will have over 2 years of experience in a customer-focused retail environment, with leadership skills and strong communication abilities. Join our team to make a meaningful impact every day!

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required with flexibility in schedule.

Responsibilities

• Provide exceptional service to pet parents while upholding company values.
• Facilitate associate experience and support development.
• Promote and coordinate store events and marketing.

Skills

Customer service

Leadership

Communication skills

Organizational skills

Tools

Computer applications

Job description

A leading retail pet supply company is seeking a Retail Customer Service Supervisor to provide exceptional service and support the development of associates. Responsibilities include overseeing store operations, promoting events, and ensuring compliance with company policies. Ideal candidates will have over 2 years of experience in a customer-focused retail environment, with leadership skills and strong communication abilities. Join our team to make a meaningful impact every day!