Experience Lead — Retail Customer Service

PetSmart Store Support Group, Inc.; Uniontown (Fayette County); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet retail company in Fayette County is seeking a Retail Customer Service Supervisor to enhance pet parent experiences and oversee associate development. The role involves customer interactions, ensuring store standards, and fostering a supportive associate environment. Candidates should have 2+ years of retail experience, strong communication skills, and flexibility in scheduling to accommodate evenings and weekends. This position is critical in driving store performance and maintaining brand integrity.

Qualifications

• 2+ years of experience in a retail environment.
• Ability to work evenings, weekends, and holidays.
• Strong communication skills.

Responsibilities

• Facilitates associate experience and supports development.
• Responsible for pet parent experiences.
• Ensure compliance with store policies and procedures.

Skills

Retail experience in a customer-focused environment

Leadership skills

Written and verbal communication skills

Organizational skills

Tools

Computer applications

Job description

A leading pet retail company in Fayette County is seeking a Retail Customer Service Supervisor to enhance pet parent experiences and oversee associate development. The role involves customer interactions, ensuring store standards, and fostering a supportive associate environment. Candidates should have 2+ years of retail experience, strong communication skills, and flexibility in scheduling to accommodate evenings and weekends. This position is critical in driving store performance and maintaining brand integrity.