Experience Lead: Retail Customer Service Supervisor

PetSmart; Willis (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet retail company in Texas is seeking a Retail Customer Service Supervisor to enhance the pet parent experience and lead a team of associates. This role involves facilitating associate training, addressing customer inquiries, and ensuring adherence to safety and cleanliness standards. Candidates should have 2+ years of retail experience with strong leadership skills. The position requires full-time availability and offers competitive pay along with comprehensive benefits including health and wellness programs.

Qualifications

• 2+ years of retail experience in a customer‑focused environment.
• Full-time availability required, flexibility in schedule.
• Proficiency in computer applications.

Responsibilities

• Facilitates associate experience and supports associate development.
• Promotes and coordinates store events and marketing.
• Ensures safety and cleanliness standards are maintained.

Skills

Leadership experience

Strong written and verbal communication skills

Customer-focused retail experience

Organizational skills

Ability to react under pressure

Job description

A leading pet retail company in Texas is seeking a Retail Customer Service Supervisor to enhance the pet parent experience and lead a team of associates. This role involves facilitating associate training, addressing customer inquiries, and ensuring adherence to safety and cleanliness standards. Candidates should have 2+ years of retail experience with strong leadership skills. The position requires full-time availability and offers competitive pay along with comprehensive benefits including health and wellness programs.