Experience Lead — Retail Customer Service

PetSmart Store Support Group, Inc.; Washington (Washington County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet retail company located in Washington County is seeking a Retail Customer Service Supervisor. This role emphasizes excellent customer service and leadership, overseeing the associate experience and ensuring store operations meet company standards. Ideal candidates should have over 2 years of retail experience, strong communication abilities, and be adaptable to a flexible schedule. Join our team to make a meaningful impact every day, helping pets and their owners in a vibrant retail environment.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required with flexible scheduling.
• Strong verbal and written communication skills.
• Ability to react under pressure.

Responsibilities

• Facilitating associate training and development.
• Driving pet parent experience and outcomes.
• Overseeing store cleanliness and operational compliance.

Skills

Customer service

Leadership

Communication

Organizational skills

Tools

Computer applications

Job description

A leading pet retail company located in Washington County is seeking a Retail Customer Service Supervisor. This role emphasizes excellent customer service and leadership, overseeing the associate experience and ensuring store operations meet company standards. Ideal candidates should have over 2 years of retail experience, strong communication abilities, and be adaptable to a flexible schedule. Join our team to make a meaningful impact every day, helping pets and their owners in a vibrant retail environment.