Experience Lead — Retail Customer Service

PetSmart Store Support Group, Inc.; Knoxville (TN); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet retail company seeks a Retail Customer Service Supervisor to enhance the pet parent experience while guiding associates to success. This position requires 2+ years in retail and strong leadership skills, with responsibilities including both customer service and associate development. The ideal candidate will possess excellent communication skills and the ability to work in a dynamic environment, ensuring compliance to store standards and fostering a culture of empowerment among team members. Join us to make a meaningful impact every day!

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required with flexibility for weekends and holidays.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates associate experience and supports associate development.
• Responsible for pet parent experience and store cleanliness.
• Assists with training, onboarding, and mentoring of associates.
• Promotes store events and oversees live pet sales.
• Addresses and manages associate complaints and grievances.

Skills

Customer service

Leadership

Communication

Organizational skills

Pressure management

Tools

Computer applications

Job description

A leading pet retail company seeks a Retail Customer Service Supervisor to enhance the pet parent experience while guiding associates to success. This position requires 2+ years in retail and strong leadership skills, with responsibilities including both customer service and associate development. The ideal candidate will possess excellent communication skills and the ability to work in a dynamic environment, ensuring compliance to store standards and fostering a culture of empowerment among team members. Join us to make a meaningful impact every day!