Experience Lead — Retail Customer Service

PetSmart Store Support Group, Inc.; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet retail company in Virginia is searching for a Retail Customer Service Supervisor to enhance the pet parent experience and oversee store operations. In this role, you will provide support for associate development, manage customer interactions, and ensure compliance with company standards. Ideal candidates will have prior retail experience and strong leadership skills. Join us to make a meaningful impact in the lives of pets and their families!

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Full-time availability required, including evenings, weekends, and holidays.
• Strong written and verbal communication skills.

Responsibilities

• Facilitate associate experience and support development.
• Ensure compliance to policies and procedures.
• Promote and coordinate store events and marketing.

Skills

Customer service

Leadership

Communication

Organizational skills

Tools

Computer applications

Job description

A leading pet retail company in Virginia is searching for a Retail Customer Service Supervisor to enhance the pet parent experience and oversee store operations. In this role, you will provide support for associate development, manage customer interactions, and ensure compliance with company standards. Ideal candidates will have prior retail experience and strong leadership skills. Join us to make a meaningful impact in the lives of pets and their families!