Experience Lead — Retail Customer Service

PetSmart Store Support Group, Inc.; Milpitas (CA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet supply retailer is seeking a Retail Customer Service Supervisor (Key Holder) to deliver exceptional service to pet parents. This role requires strong leadership skills, as you will guide and support other associates, while ensuring a positive shopping experience. The ideal candidate has over 2 years of retail experience, is flexible with scheduling, and has strong communication skills. This position offers competitive pay and a range of benefits, making a meaningful impact in the community of pet lovers.

Qualifications

• Full-time availability required, with flexibility in schedule.
• Able to work evenings, weekends, and holidays as needed.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Drives pet parent experience strategies through loyalty and promotions.
• Addresses and administers associate complaints and grievances.

Skills

Strong written and verbal communication skills

Organizational skills and attention to detail

Ability to react under pressure

Proficiency in computer applications

Education

2+ years of retail experience

Leadership experience preferred

Job description

A leading pet supply retailer is seeking a Retail Customer Service Supervisor (Key Holder) to deliver exceptional service to pet parents. This role requires strong leadership skills, as you will guide and support other associates, while ensuring a positive shopping experience. The ideal candidate has over 2 years of retail experience, is flexible with scheduling, and has strong communication skills. This position offers competitive pay and a range of benefits, making a meaningful impact in the community of pet lovers.