Experience Lead — Retail Customer Service

PetSmart Store Support Group, Inc.; Chesapeake (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet retail company is looking for a Retail Customer Service Supervisor in Chesapeake, Virginia. This role is critical in providing exceptional experiences for pet parents while leading and developing associates. You'll ensure compliance with company policies, oversee store operations, and drive marketing initiatives. Ideal candidates will have 2+ years of retail experience and demonstrated leadership skills. Join a team that values diversity and a commitment to the community while making a meaningful impact daily.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Attention to detail.

Responsibilities

• Provide exceptional pet parent service while driving company strategies.
• Facilitate associate experience through training, onboarding, and coaching.
• Ensure store cleanliness and compliance with policies and procedures.
• Maintain safety for associates and pets.
• Oversee live pet sales and adoptions.

Skills

Customer service

Leadership

Communication skills

Organizational skills

Problem-solving

Tools

Computer applications

Job description

A leading pet retail company is looking for a Retail Customer Service Supervisor in Chesapeake, Virginia. This role is critical in providing exceptional experiences for pet parents while leading and developing associates. You'll ensure compliance with company policies, oversee store operations, and drive marketing initiatives. Ideal candidates will have 2+ years of retail experience and demonstrated leadership skills. Join a team that values diversity and a commitment to the community while making a meaningful impact daily.