Experience Lead — Retail Customer Service

PetSmart Store Support Group, Inc.; Wesley Chapel (NC); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet care retailer located in Wesley Chapel, North Carolina, is seeking a Retail Customer Service Supervisor. This role requires 2+ years of retail experience and involves facilitating associate development while ensuring customer satisfaction. Duties include overseeing safety and cleanliness, driving customer engagement strategies, and leading associates. Candidates should be customer-focused with strong communication skills and organizational abilities. Join us to create meaningful experiences for pets and their families.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred and full-time availability required.
• Ability to react under pressure and maintain composure.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Responsible for pet parent experience and outcomes.
• Ensures store standards and leads a culture of empowerment.

Skills

Customer service expertise

Leadership

Organizational skills

Written communication

Verbal communication

Computer proficiency

Job description

A leading pet care retailer located in Wesley Chapel, North Carolina, is seeking a Retail Customer Service Supervisor. This role requires 2+ years of retail experience and involves facilitating associate development while ensuring customer satisfaction. Duties include overseeing safety and cleanliness, driving customer engagement strategies, and leading associates. Candidates should be customer-focused with strong communication skills and organizational abilities. Join us to create meaningful experiences for pets and their families.