Experience Design VP: Strategy, Inclusive UX

JPMorgan Chase; Palo Alto (CA); On-site; USD 143,000 - 205,000; Full time

Job summary

JPMorgan Chase in Palo Alto seeks an Experience Design Vice President to shape the user experience across products and services, leading strategic design initiatives and mentoring junior designers. You will partner with cross‑functional teams to balance business needs with user insights, drive inclusive design and accessibility, and establish service design artifacts that scale across enterprise platforms.

This role emphasizes leadership in complex infrastructure environments and requires

Qualifications

• 5+ years in user experience design or similar roles.
• Ability to create visual representations of user journeys (storyboards, wireframes, prototypes).
• Experience in inclusive design and accessibility guidelines.
• Develop transformational innovation strategies and north star representations.
• Advanced technical literacy across APIs, microservices, and tech stacks.
• Leadership in enterprise design across complex environments.
• Ability to define and drive experience strategy across multiple areas.
• Experience designing for technical platforms and engineering workflows.
• Understanding of enterprise platforms, SRE, service operations, and data-informed design.

Responsibilities

• Develop and execute design/research strategies aligned with business goals and user needs.
• Diagram service flows, wireframes, and prototypes for end-to-end design initiatives.
• Drive inclusive design practices and mentor junior designers.
• Collaborate with cross-functional teams to integrate UX into product development.
• Analyze market trends, user research feedback, and data insights to inform decisions.
• Lead the experience design strategy for Infrastructure Platforms Foundational Services.
• Ensure end-to-end journeys across Foundational Services including Storage and Data Center Services.
• Partner with SRE, Production, Risk, and other domains to create consistent experiences.
• Develop service design artifacts, journey maps, and reusable interaction patterns.
• Use research and feedback to identify friction points and guide prioritization.
• Design trustworthy, AI-enabled interactions balancing automation and control.

Skills

UX Design Leadership

Inclusive Design

Experience Strategy

Cross-functional Collaboration

Executive Communication

Mentoring

Job description

JPMorgan Chase in Palo Alto seeks an Experience Design Vice President to shape the user experience across products and services, leading strategic design initiatives and mentoring junior designers. You will partner with cross‑functional teams to balance business needs with user insights, drive inclusive design and accessibility, and establish service design artifacts that scale across enterprise platforms.

This role emphasizes leadership in complex infrastructure environments and requires